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Privacy Policy

Wegweiser Reisedienste, located at 185 Aachener Straße, 50931 Cologne, North Rhine-Westphalia, Germany, is the data controller responsible for the processing of your personal data in connection with your use of our site and services. We are committed to protecting your privacy and handling your data in a transparent and responsible manner, in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

This policy describes how we collect, use, disclose, and protect your personal data when you use our online platform, including when you procure digital vignettes, plan European routes, consult on travel insurance, seek vehicle service referrals, coordinate roadside assistance, or verify travel documents.

Data Collection

We collect information you provide directly to us when you use our service. This includes:

  • Identity data: Information such as your name, address, and contact details (though we do not collect phone or email directly within the text of this policy).
  • Vehicle data: Information about your vehicle, including registration number, vehicle type, and country of registration, necessary for services like digital vignette procurement.
  • Travel details: Information about your travel plans, routes, destinations, and dates for route planning and related services.
  • Payment data: Information required to process payments for services.
  • Communication data: Information you provide when you contact us or interact with our support.

We may also collect certain information automatically when you visit our site, such as:

  • Technical data: Information about your device, IP address, browser type, operating system, and usage patterns on our site.

Legal Basis for Processing

We process your personal data based on several legal grounds:

  • Performance of a contract: When processing is necessary to provide the services you have requested, such as procuring a digital vignette or providing route planning.
  • Legal obligation: When processing is necessary to comply with a legal obligation, such as tax or regulatory requirements.
  • Legitimate interests: When processing is necessary for our legitimate business interests, provided that these interests do not override your fundamental rights and freedoms. This includes improving our services, preventing fraud, and ensuring the security of our platform.
  • Consent: Where required by law, we will obtain your consent for specific processing activities. You have the right to withdraw consent at any time.

Purposes of Processing

We use your personal data for the following purposes:

  • To provide, operate, and maintain our services, including processing your requests for digital vignettes, route planning, insurance consultations, vehicle service referrals, roadside assistance coordination, and travel document verification.
  • To process transactions and deliver the requested services.
  • To communicate with you regarding your requests and provide customer support.
  • To improve and optimize our online platform and services.
  • To detect, prevent, and address technical issues or security incidents.
  • To comply with legal obligations and enforce our terms and conditions.

Data Sharing and Disclosure

We may share your personal data with third parties in the following circumstances:

  • With service providers and partners: We may share data with trusted third parties who perform services on our behalf, such as payment processors, IT service providers, or partners necessary to fulfil your specific service requests (e.g., authorities for vignette procurement, insurance companies for consultation). These third parties are required to protect your data in accordance with data protection laws.
  • For legal reasons: We may disclose your data if required by law, regulation, legal process, or governmental request.
  • In case of business transfers: If we are involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify you before your personal data is transferred and becomes subject to a different privacy policy.

International Data Transfers

Your data may be transferred to, and processed in, countries outside the European Union or European Economic Area, for example, if our service providers are located in such countries or if a service you request (like a vignette) involves processing by entities in non-EU/EEA countries. When such transfers occur, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission, to ensure a level of data protection equivalent to that within the EU/EEA.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments. While we strive to protect your data, no security system is completely impenetrable, and we cannot guarantee absolute security.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period varies depending on the type of data and the purpose of processing.

Your Data Protection Rights

Under the GDPR, you have the following rights regarding your personal data:

  • The right to access: You have the right to request copies of your personal data.
  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure: You have the right to request that we erase your personal data under certain conditions.
  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
  • The right to object to processing: You have the right to object to our processing of your personal data under certain conditions.
  • The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • The right to withdraw consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided below.

Right to Lodge a Complaint

If you are concerned about how we process your personal data, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work, or the place of the alleged infringement. In Germany, the relevant authority is the data protection authority of the state of North Rhine-Westphalia.

Cookies and Tracking Technologies

Our online platform uses cookies and similar tracking technologies to enhance your user experience, analyze site usage, and deliver relevant content. You can manage your cookie preferences through your browser settings.

Changes to This Privacy Policy

We may update our privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new privacy policy on this page.

Data Controller Information

The data controller for your personal data is:
Wegweiser Reisedienste
185 Aachener Straße
50931 Cologne, North Rhine-Westphalia
Germany